The accessibility to the customer and tech support that a cloud hosting company provides will tell you a lot for the services that they supply too. In the event that you're allowed to use only email messages and tickets, you have most likely found a reseller not the actual hosting supplier. When this is the case, you will have to wait for a few days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the actual hosting company for further help. When the provider offers different options for communication with short response time available anytime, they're almost certainly the top provider, not only a reseller. Which means that you will reap the benefits of timely assistance and high quality support since they'll have instant access to the servers where your account is. Whatever the problem - sales or technical, it's generally much better to communicate with your hosting company right away via your preferred way of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance promptly, so our cloud hosting
services feature 24/7 support along with various options for communication. If you do not have an account yet, you can easily phone us or come on our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service which you cannot use. If you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is entirely technical or it requires further analysis. In contrast to the vast majority of suppliers out there, we reply to all tickets within one hour, so you will not have to wait for an entire day. Our support services are available round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you can reap the benefits of our 24/7 technical support services even on official holidays. Your websites will be available all the time and so will we. With numerous connection options, you will be able to choose the easiest method to get in touch with us and inquire about our services in case you don't have an account yet, or ask for assistance in case you are already our customer. You will be able to phone us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour answer time warranty, even though it rarely takes over 20 minutes to get assistance regardless of the nature of the issue. With our customer and technical support services, we are available for you whenever you need us, not a few days later.
24/7 Customer Support in VPS Web Hosting
If you get a virtual private server
from our company, you can use several different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have a couple of local phone numbers in the U.S.A., Great Britain and Australia along with a live chat service. If you're a current customer and you're looking for assistance with some technical issue which requires additional time to investigate or resolve, you are able to open a ticket through your billing account or you'll be able to send an email and we will handle the trouble and send you a response within one hour. The answer time is warranted 24/7, including holidays and weekends, but for many problems it takes no more than 30 mins to receive assistance. Our support service covers your VPS as well as all the pre-installed software it features, so in case you need help with third-party software, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server
plans that we supply come with 24/7 support via numerous means of communication and with a 1-hour max response time warranty. If you want to find out more about the plans or you have some billing or general questions, you will be able to call one of the local numbers that we have around the globe or you can use our live chat service and consult with a live agent. For strictly technical difficulties that require some help from a technical support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, as all these channels are more appropriate to keep track of a certain problem. The reply time for them rarely exceeds 30 mins, therefore you can forget about having to wait for an entire day so as to receive support. Our support service is available for any kind of server-related issues, as well as the pre-installed software. If you need help with third-party apps, you may consider ordering the Managed Services upgrade that we offer with all the plans.